Sage CRM setup process automatically creates a website and an application pool in an IIS with pre-defined settings. Sage CRM application runs based on these settings. Any incorrect setting on the application pool can cause Sage CRM application to stop functioning. Most of the settings are set properly in IIS; but there may be a few settings that need to be manually tweaked to run the Sage CRM Application. Recently we had observed similar thing on one of our demo machine.
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Problem Details:
Below message is appearing on screen as soon as we try to open Sage CRM.
HTTP Error 500.0 – Internal Server Error
Calling LoadLibraryEx on ISAPI filter “C:\Program Files (x86)\Common Files\Sage\Sage 300 ERP\Tomcat\Jakarta\isapi_redirect.dll” failed.
System Configurations:
Processor : Intel(R) Xeon(R) CPU X3363 @ 2.83GHz
Install memory (RAM) : 4.00 GB
System Type : 64-bit operating system
Server : Microsoft Windows Server 2008 R2 Enterprise
IIS Version : 7.5
Solution:
1) Start IIS and click on Application Pools.
2) Select CRM App Pool from the list of Application Pools.
3) Right-click on CRM App Pool and select Advanced Settings.
4) Set Enable 32-Bit Applications setting to True and click on OK button.
That’s it! Now just restart IIS and start Sage CRM.
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