How to resolve the error "Field not expected into group" for Sage X3-Salesforce Integration

The purpose of this blog is to offer a resolution for the “Field not Expected into Group” error in Sage X3 Salesforce Integration. In the intricate integration setup between Salesforce and Sage X3 ERP, encountering errors during entity record promotions can disrupt the smooth flow of data.

How does the error “Field not expected into group” occur?

This error “Field not expected into group” commonly arises when trying to promote entity records (such as Customers, Contacts, or Orders, etc.) from Salesforce to Sage X3 ERP. Regardless of the particular entity, adhering to the provided steps can successfully address and resolve this issue.

Error while promoting Sales Order

Note: In this instance, we are illustrating the resolution of this error specifically during the promotion of a Sales Order entity record from Salesforce to Sage X3 ERP. Nevertheless, these steps can be modified and implemented for other entities encountering a comparable error in their promotion processes.

Steps to follow in order to rectify the error

Access the Sage X3 ERP system.
Open the Web Services for the particular entity.

Web Services for the Sales Order Entity

Navigate to the Mapping tab and search for the field that is mentioned in the error.

Search for the field

Verify the group assignment linked to the field and ensure it corresponds with the group name mentioned in the error message.

Problematic field with wrong group

In case of a discrepancy between the group name mentioned in the error and the actual group to which the field belongs, modify the group name in the mapping to align it with the correct group name indicated in the error message.

Field with the correct group name

After rectifying the group assignment for the field, save the adjustments in the Web Services settings and make sure to publish these changes.
Following the saving and publishing of the modified settings, attempt to promote the affected entity from the source to Sage X3 ERP once more.
With the corrections implemented, the entity record should now undergo successful promotion without encountering the “Field not Expected into Group” error.

By following the above blog instructions, you will be able to learn How to resolve the error “Field not expected into group” for Sage X3-Salesforce Integration.

More details about the Product are available on our website and Salesforce AppExchange.

We hope you may find this blog resourceful and helpful. However, if you still have concerns and need more help, please contact us at salesforce@greytrix.com.

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Greytrix – a globally recognized and one of the oldest Sage Development Partner and a Salesforce Product development partner offers a wide variety of integration products and services to the end users as well as to the Partners and Sage PSG across the globe. We offer Consultation, Configuration, Training and support services in out-of-the-box functionality as well as customizations to incorporate custom business rules and functionalities that require apex code incorporation into the Salesforce platform.

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