In this blog post, we will guide you through the steps to resolve the Xena Flag issue encountered while promoting the Customer with a shipping address from Salesforce to the Sage X3 ERP system.
Generally this error occurs while attempting to promote a Customer with the shipping address from Salesforce to the Sage X3 ERP system, you may come across the following error: ‘[M:BPC4]XENAFLG’, as illustrated in the screenshot below.
This error occurs when you are using Sage X3 ERP version 11 within your Salesforce org and attempting to promote a Customer with a shipping address from your org to the Sage X3 ERP system.
Resolve the Xena Flag issue
To address the Xena Flag issue error, follow these steps:
- Log in to Salesforce.
- Navigate to the Home tab.
- In the left side panel, use the Quick Find box at the top to search for ‘Custom Settings’. Click on Custom Settings.
- Navigate to Standard Settings under Custom Settings. Then, click on the ‘Manage’ action to manage the Standard Settings.
- Now, click on the ‘Edit’ action to view and edit the Standard Settings information to resolve the Xena Flag issue.
- Navigate to the ‘Enable XENAFLG’ checkbox field in Standard Settings Information.
- Check the ‘Enable XENAFLG’ checkbox and click on the ‘Save’ button this will resolve the Xena Flag issue.
- Next, navigate to the Accounts Tab within GUMU Integration and proceed to promote a customer with a shipping address to the Sage X3 ERP system.
- Now, the Customer will be successfully promoted to the Sage X3 ERP system.
Note: These steps are applicable only if you are using version 11 of Sage X3 ERP system in your Salesforce org.
By following the steps provided above, you will be able to resolve the Xena Flag issue (error ‘[M:BPC4]XENAFLG’) arising while promoting a Customer with a shipping address from Salesforce to Sage X3 ERP.
More details about the Product are available on our website and Salesforce AppExchange.
We hope you may find this blog resourceful and helpful. However, if you still have concerns and need more help, please contact us at salesforce@greytrix.com.
About Us
Greytrix – a globally recognized and one of the oldest Sage Development Partner and a Salesforce Product development partner offers a wide variety of integration products and services to the end users as well as to the Partners and Sage PSG across the globe. We offer Consultation, Configuration, Training and support services in out-of-the-box functionality as well as customizations to incorporate custom business rules and functionalities that require apex code incorporation into the Salesforce platform.
Greytrix has some unique solutions for Cloud CRM such as Salesforce Sage integration for Sage X3, Sage 100 and Sage 300 (Sage Accpac). We also offer best-in-class Cloud CRM Salesforce customization and development services along with services such as Salesforce Data Migration, Integrated App development, Custom App development and Technical Support business partners and end users.
Salesforce Cloud CRM integration offered by Greytrix works with Lightning web components and supports standard opportunity workflow. Greytrix GUMU™ integration for Sage ERP – Salesforce is a 5-star rated app listed on Salesforce AppExchange.
The GUMU™ Cloud framework by Greytrix forms the backbone of cloud integrations that are managed in real-time for processing and execution of application programs at the click of a button.
For more information on our Salesforce products and services, contact us at salesforce@greytrix.com. We will be glad to assist you.
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